Terms & Policies

Returns will be accepted on full priced merchandise only with authorization within 10 days.  

All sale items purchased are considered final.

Only returns of defective or incorrect merchandise will be eligible for 100% money back and return shipping paid for.

We will accept general returns for full priced merchandise, however the return shipping must be paid for by the customer. Shipping is non refundable, and the customer is responsible for paying the freight on return shipments .  

In order to combat fraudulent transactions, all online orders without identical Billing and Shipping Addresses are subject to be cancelled at our discretion.  If your order has been cancelled and you think it was a mistake please email  WESTNYCSALES@icloud.com 

For US orders, please allow 3-5 business days for order processing and verification. For international orders, please allow 5-7 business days for order processing and verification  

 
**PRE-ORDERS, SPECIALS AND LIMITED RELEASES ARE FINAL SALE AND CAN NOT BE EXCHANGED OR RETURNED**

**ALL HATS AND SOCKS ARE FINAL SALE**

**WE ARE UNABLE TO SHIP ONLY NY PRODUCTS OUTSIDE THE USA AND ORDERS PLACED FROM OUTSIDE THE USA WILL BE CANCELED

*WE ARE UNABLE TO SHIP NEW BALANCE PRODUCTS INTERNATIONALLY

 
FOR ALL RETURNS: Call 212-787-8595 with any other question or email WESTNYCSALES@icloud.com

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